Does your crisis management team (CMT) have what it takes to lead your organization through a crisis? It’s easy for crisis management teams to lose effectiveness in the midst of an unexpected crises and not function effectively during high velocity situations. This session, originally presented at GSX 2019, reviews the components and practices of a successful CMTs from the moment they are notified of the incident through de-escalation. Take away methods for optimizing crisis management capabilities, including communications, identifying and addressing stakeholder needs, information management, team leadership skills, and effective team decision making.

This session was originally presented at GSX 2019.