Prepare yourself for a crisis-ready future. Crises can happen at any time and having a working crisis management plan supports a swift and decisive response.

This self-paced, online course provides an introduction to the essential concepts and principles of crisis management. It covers the strategic aspects of crisis management, including how to qualify a crisis, the crisis management cycle, the makeup of a crisis management team, and what should be detailed in a crisis management plan.

This online certificate course includes 6-month access to the course material and a certificate assessment. Successful completion of the course and passing the assessment awards a certificate of competency. This certificate demonstrates you have gained the essential knowledge and skills of crisis management.

Learning Objectives

Upon completion, participants will be able to:

• Define crisis management and differentiate between crises and routine disruptions
• Understand the crisis management lifecycle and key tenets
• List criteria for identifying and evaluating potential crises
• Explain effective crisis management team structures and roles
• Align crisis management strategies with organizational values and vision