A Case Study in Adapting Conflict Management Processes for Violence Prevention and Addressing Disruptive Behavior
Description
This session presents an organization’s approach to managing the complex spectrum of behaviors that do not fit a statutory definition of a verbal threat or physical violence but are a concern for constituents and the organization. We will build out a definition of disruptive behavior—conduct that is perceived as concerning, disturbing, degrading, offensive, and/or negative, but does not meet legal elements for a crime and law enforcement intervention. The case study will review adaptive management strategies that align with traditional threat assessment principles and standards for workplace violence and active assailant—prevention, intervention, and response. We will explore practical applications across industries.