Security Meets Hospitality: Crime Prevention through Collaboration with Your Visitors
Keyword(s)
Cultural properties, Crime prevention
Learn three security strategies to instill responsibility, collaboration, and situational awareness in museum visitors.
Tuesday, 17 September 2024 | 12:30 – 1:30 PM EDT
Credit
CPE:1.0
Description
Security strategies often translate into an iron fist or velvet glove approach; a philosophical dichotomy that is growing every year. You either lose the notion of customer service or you sacrifice efficacy.
We chose to merge security concepts with hospitality to bring a new (and more holistic) security policy. This was applied in several Ghent municipal museums (Belgium). The Ghent museums are frontrunners on security and art crime prevention, but in a country with a high-risk appetite concerning these topics. Accessibility, convenience, and enjoyment for the public remain top priorities.
We will show through three tactics how we seek to instill responsibility, collaboration, and situational awareness in our museum visitors. We’ll talk about nudging, empowerment, and shared worth.
We chose to merge security concepts with hospitality to bring a new (and more holistic) security policy. This was applied in several Ghent municipal museums (Belgium). The Ghent museums are frontrunners on security and art crime prevention, but in a country with a high-risk appetite concerning these topics. Accessibility, convenience, and enjoyment for the public remain top priorities.
We will show through three tactics how we seek to instill responsibility, collaboration, and situational awareness in our museum visitors. We’ll talk about nudging, empowerment, and shared worth.
Learning Objectives
Upon completion, participants will be able to:
Upon completion, participants will be able to:
- weigh the relationship between hospitality and security with understanding and respect for both perspectives;
- assess the impact of hospitality and security on the tasks of the different profiles employed in museums;
- apply the techniques discussed in their own environment and in line with their own objectives.
Presenters*
Kim CoventAdvisor, Chief of Staff’s Office, Ghent Local Police
Kim Covent is an advisor with the Ghent local police and has over 14 years of experience in communications and policy at the local level. As an international speaker, she presents and educates on observation techniques, nonverbal communication, and proactive security. She uses gamification and action learning in spotting and understanding deviant behavior and criminal attacks.
Wesley De SmetDepartment Head of Facility Management at the Ghent Museum of Fine Arts
Wesley De Smet, CPP, is department head of Facility Management at the Ghent Museum of Fine Arts. He is an expert in museum security and crisis management and previously worked as a safety & welfare consultant, prevention advisor and emergency planning officer in various government agencies. He speaks at national and international forums and serves on the board of ASIS International Benelux Chapter.
*Note: Speakers and content are subject to change without notice.
Kim CoventAdvisor, Chief of Staff’s Office, Ghent Local Police
Kim Covent is an advisor with the Ghent local police and has over 14 years of experience in communications and policy at the local level. As an international speaker, she presents and educates on observation techniques, nonverbal communication, and proactive security. She uses gamification and action learning in spotting and understanding deviant behavior and criminal attacks.
Wesley De SmetDepartment Head of Facility Management at the Ghent Museum of Fine Arts
Wesley De Smet, CPP, is department head of Facility Management at the Ghent Museum of Fine Arts. He is an expert in museum security and crisis management and previously worked as a safety & welfare consultant, prevention advisor and emergency planning officer in various government agencies. He speaks at national and international forums and serves on the board of ASIS International Benelux Chapter.
*Note: Speakers and content are subject to change without notice.
Credit Information
Completion of this webinar is eligible for 1 CPE credit. CPE credits for ASIS-sponsored webinars will be updated in your user profile within 48 hours of completion. Self-reporting of CPE credits is not required.
Completion of this webinar is eligible for 1 CPE credit. CPE credits for ASIS-sponsored webinars will be updated in your user profile within 48 hours of completion. Self-reporting of CPE credits is not required.